KPI Manager
Raport
| < 3/minute -- Foarte Bine |
< 5/minute -- Satisfacator |
< 8/minute -- Nesatisfacator |
> 8/minute |
|
|
|
|
| < 7/minute -- Foarte Bine |
< 15/minute -- Satisfacator |
< 30/minute -- Nesatisfacator |
> 30/minute |
|
|
|
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| Procentaj rezolvare tichete PROACTIVE |
Total Rezolvate PROACTIVE |
HIT |
MISS |
| 0.00 |
0 |
0 |
0 |
| Procentaj rezolvare tichete USER |
Total Rezolvate USER |
HIT |
MISS |
| 0.00 |
0 |
0 |
0 |
| Tichete redeschise % |
Total tichete rezolvate NOC |
Tichete redeschise NOC |
|
0 |
0 |
| Total tichete cu feedback |
Media feedback |
| Id Ticket |
Subiect |
Nume |
Departament |
Tip |
Data Rezolvare |
SLA |
Feedback |